Richard, our Strategic Programme Manager, reflects on how our Outreach services have grown and evolved over the past year, to strengthen support for families across London and beyond.

In this conversation, Richard explores:

• The growth of our Outreach services: From the development of Jigsaw and our Family Contact Centre to the redevelopment of our programmes supporting young parents across Lambeth, we explore how our services have evolved in response to the changing needs of the families we support.

• Listening to families and learning from their experiences: Family feedback is at the heart of how we develop our services. Richard discusses how the voices, experiences and perspectives of the families we work with directly shape our approach, helping us to ensure our support remains relevant, responsive and meaningful.

• What makes our services unique: Many families engage with multiple services across St Michael’s, enabling us to provide truly holistic, wrap-around support. By working with families across different areas of need, we can build on their strengths, support sustainable change and help create brighter futures for parents and their children.

• Building trust and working collaboratively: Richard reflects on the importance of building trusting relationships with families who may have experienced distrust or difficult relationships with professionals in the past. By working alongside parents and collaborating with other professional networks, including local authorities, we can help families engage with and access the support they need.