Jigsaw
Our ‘Jigsaw’ contact centre is a child-friendly, self-contained family space in South London (Streatham). This service helps separated parents and children build a stronger and healthier relationship. We aim to ensure both the child and parents have a good experience during contact and to make it as easy as possible for everyone.
Families need to use a contact centre for lots of different reasons. They give children and parents a safe and welcoming space to see their families. Some parents who are separated will use this service to see their children if their relationships are strained, or a court has ordered it. Children who are in care come to contact centres to see their parents or other family members.
Main feedback reviews:
St Michael’s is “very quick to respond and help to solve any issues. Everyone is very friendly and the children enjoy the consistency of staff who know them well.”
“You can tell it’s more than a job to them, you can feel the warmth and so can the kids. At other centres, you go in, and they’re like ”Yeah, sign-in”, and that’s it. At St Michael’s, it seems like a small family.”
Who is it for?
This service is offered to parents living apart from their child. It is also used by grandparents and siblings to see children in fostercare.
Why does this service exist?
This service helps reunite parents and their child in a safe way and helps them to build and maintain a strong bond. It also helps children keep in touch with other family members like grandparents and brothers and sisters.
Where and when does this service happen?
Jigsaw can be booked 7 days a week. Jigsaw centre is in Streatham and also online. We also offer contact out in the community, visiting local cafes or parks if this is agreed.
“I called to set up contact. It was very easy and after the initial interview meeting, I was offered contact practically immediately.”
How does it work
1. A family will be referred to St Michael’s Fellowship.
2. Parents and child/children will be invited to come along for a visit to the centre.
3. Children are able to play with our range of toys/books while the parent and Elvedina can discuss any questions or queries.
4. Mum and dad are often given different times to arrive/drop-off the children in order to prevent any unnecessary tension.
5. The child/children and parent are able to relax in a calm and relaxed atmosphere, if notes are needed Elvedina writes observations of the parent-child interaction.
6. Observation notes are sent to both parents and social workers.
7. Observation notes are used in court to assist with helping a parent gain access to their child or stop it if necessary.
Jigsaw has two separate spaces.
1. The first space is set up as a flatlet with its own kitchen, dining space, bathroom and living area furnished with a playpen and plenty of toys.
2. The second space is a large, bright room especially suitable for older children. It has a table, chairs for craft-work, comfy sofas, board games, football table, TV, a fridge, microwave and kettle.
What can Jigsaw be booked for?
Jigsaw can be booked for:
- Supervised/Supported Contact
- Escorted Contact
- Handover
- Room hire
An insight into Jigsaw Contact Centre:
“It was fantastic and I had a very good contact with my daughter.” – Mum
Accredited family contact service
We are an accredited member of the National Association of Child Contact Centres as a centre and provider of supervised contact. Parents rate our staff “fantastic”, “experienced”, “good relationship towards my family”. The service is also highly rated by professionals.
We also offer extended contact – up to a full working day – making use of the play, cooking, dining and bathing facilities available.
Prices for this service:
The hourly fee varies depending on the length and nature of the contact. Jigsaw may be booked for a full day, half-day, or hourly.
Parent prices
| AT JIGSAW | Room hire only | Supported contact | Supervised contact |
| Hourly | £25 | £50 | £65 |
| Half day (4hrs) | £85 | £180 | £240 |
| Full day (8hrs) | £170 | £360 | £480 |
Local Authority Prices
Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.
Opening hours of Jigsaw services:
- Monday-Friday: 09:00 – 18:00
- Saturday: 09:00 – 17:00
- Sunday: 09:00 – 17:00 every other week
To book or find out more:
- download a referral form below
- use our online enquiry form
- email admin@stmichaelsfellowship.org.uk
- call 020 8835 9570 and ask for a member of the Jigsaw team.
Prices for this service:
The hourly fee varies depending on the length and nature of the contact. Jigsaw may be booked for a full day, half-day, or hourly.
Parent prices
AT JIGSAW
Room hire only
£25 – Hourly
£85 – Half day (4hrs)
£170 – Full day (8hrs)
Supported contact
£50 – Hourly
£180 – Half day (4hrs)
£360 – Full day (8hrs)
Supervised contact
£65 – Hourly
£240 – Half day (4hrs)
£480 – Full day (8hrs)
Local Authority Prices
Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.
Opening hours of Jigsaw services:
- Monday-Friday: 09:00 – 18:00
- Saturday: 09:00 – 17:00
- Sunday: 09:00 – 17:00 every other week
To book or find out more:
- download a referral form below
- use our online enquiry form
- email admin@stmichaelsfellowship.org.uk
- call 020 8835 9570 and ask for a member of the Jigsaw team.
Services
Residential Assessment Centres
Supporting families to keep children safe, healthy and happy
Securing Change
Supporting parents in the community after a residential assessment
Outreach Young Parent Support
Supporting mothers and fathers in South London
Jigsaw Contact Centre
A child-friendly contact service
Caring Dads
Caring Dads is a group intervention programme aiming to help fathers, of any age, improve their relationship with their children.
Room Hire
Our meeting room, in the heart of Streatham, is available for hire at great rates.
Professionals
Professionals can refer parents into all our services.
Parents
Parents can sign-up themselves for our outreach young parents support or Caring Dads programmes.
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