Our ‘Jigsaw’ contact centre is a child-friendly, self-contained family space in South London (Streatham). This service helps separated children and parents build a stronger and healthier relationship. We aim to ensure both the child and parents have a good experience during contact and to make it as easy as possible for everyone.

Families need to use a contact centre for lots of different reasons. They give children and parents a safe and welcoming space to see their families. Some parents who are separated will use this service to see their children if their relationships are strained, or a court has ordered it. Children who are in care come to contact centres to see their parents or other family members.

Main feedback reviews:

St Michael’s is “very quick to respond and help to solve any issues. Everyone is very friendly and the children enjoy the consistency of staff who know them well.”

“You can tell it’s more than a job to them, you can feel the warmth and so can the kids. At other centres, you go in, and they’re like ”Yeah, sign-in”, and that’s it. At St Michael’s, it seems like a small family.”

Who is it for?

This service is for children living apart from their parents. It is also used by grandparents and siblings to see children in foster care.

Why does this service exist?

This service helps reunite children and their parents in a safe way and helps them to build and maintain a strong bond. It also helps children keep in touch with other family members like grandparents and brothers and sisters.

Where and when does this service happen?

Jigsaw can be booked 7 days a week. Jigsaw centre is in Streatham and also online. We also offer contact out in the community, visiting local cafes or parks if this is agreed.

“I called to set up contact. It was very easy and after the initial interview meeting, I was offered contact practically immediately.”

Dad

How does it work

1. A family will be referred to St Michael’s Fellowship.

2. Parents and child/children will be invited to come along for a visit to the centre.

3. Children are able to play with our range of toys/books while the parent and Elvedina can discuss any questions or queries.

4. Mum and dad are often given different times to arrive/drop-off the children in order to prevent any unnecessary tension.

5. The child/children and parent are able to relax in a calm and relaxed atmosphere, if notes are needed Elvedina writes observations of the parent-child interaction.

6. Observation notes are sent to both parents and social workers.

7. Observation notes are used in court to assist with helping a parent gain access to their child or stop it if necessary.

Jigsaw has two separate spaces.

1. The first space is set up as a flatlet with its own kitchen, dining space, bathroom and living area furnished with a playpen and plenty of toys.

2. The second space is a large, bright room especially suitable for older children. It has a table, chairs for craft-work, comfy sofas, board games, football table, TV, a fridge, microwave and kettle.

What can Jigsaw be booked for?

Jigsaw can be booked for:

Supervised/Supported Contact
Escorted Contact
Handover
Room hire

An insight into Jigsaw Contact Centre:

“It was fantastic and I had a very good contact with my daughter.” – Mum

Mum

Accredited family contact service

We are an accredited member of the National Association of Child Contact Centres as a centre and provider of supervised contact. Parents rate our staff “fantastic”, “experienced”, “good relationship towards my family”. The service is also highly rated by professionals.

We also offer extended contact – up to a full working day – making use of the play, cooking, dining and bathing facilities available.

Week Prices for this service:

The hourly fee varies depending on the day, length and nature of the contact. Jigsaw may be booked for a full day, half-day, or hourly Monday through to Sunday.

Parent prices

AT JIGSAW	Room hire only	Supported contact	Supervised contact
Weekdays – Hourly	£25	£50	£65
Weekdays – Half day (4hrs)	£85	£180	£240
Weekdays – Full day (8hrs)	£170	£360	£480
Weekends – Hourly	N/A	£55	£70
Weekends – Half day (4hrs)	N/A	£220	£280
Weekends – Full day (8hrs)	N/A	£440	£560

Local Authority Prices

Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.

Opening hours of Jigsaw services:

Monday-Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: 09:00 – 17:00 every other week

To book or find out more:

download a referral form below
use our online enquiry form
email admin@stmichaelsfellowship.org.uk
call 020 8835 9570 and ask for a member of the Jigsaw team.

About Jigsaw Video Contact Service

Prices for this service:

The hourly fee varies depending on the length and nature of the contact. Jigsaw may be booked for a full day, half-day, or hourly.

Parent prices

AT JIGSAW

Room hire only

£25 – Hourly

£85 – Half day (4hrs)

£170 – Full day (8hrs)

Supported contact

£50 – Hourly

£180 – Half day (4hrs)

£360 – Full day (8hrs)

Supervised contact

£65 – Hourly

£240 – Half day (4hrs)

£480 – Full day (8hrs)

Local Authority Prices

Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.