Jigsaw
Our ‘Jigsaw’ contact centre is a child-friendly, self-contained family space in South London (Streatham). This service helps separated children and parents build a stronger and healthier relationship. We aim to ensure both the child and parents have a good experience during contact and to make it as easy as possible for everyone.
Families need to use a contact centre for lots of different reasons. They give children and parents a safe and welcoming space to see their families. Some parents who are separated will use this service to see their children if their relationships are strained, or a court has ordered it. Children who are in care come to contact centres to see their parents or other family members.
Main feedback reviews:
St Michael’s is “very quick to respond and help to solve any issues. Everyone is very friendly and the children enjoy the consistency of staff who know them well.”
Professional
Over 90% of children said they felt safe at Jigsaw
83% of children said they liked our staff
“I have excellent communication with them. I find them to be extremely caring people. They do an excellent job and often go the extra mile. I find the team extremely cooperative, professional, friendly and competent in what they do.”
Foster Carer
Who is it for?
This service is for children living apart from their parents. It is also used by grandparents and siblings to see children in foster care.
Why does this service exist?
This service helps reunite children and their parents in a safe way and helps them to build and maintain a strong bond. It also helps children keep in touch with other family members like grandparents and brothers and sisters.
Where and when does this service happen?
Jigsaw can be booked 7 days a week. Jigsaw centre is in Streatham and also online. We also offer contact out in the community, visiting local cafes or parks if this is agreed.
“It will forever be the place we started to be father and son again.
Thank you to all of you for making us feel so comfortable in the centre”
Dad
How does it work
1. A family will be referred to St Michael’s Fellowship.
2. Parents and child/children will be invited to come along for a visit to the centre.
3. Children are able to play with our range of toys/books while the parent and staff can discuss any questions or queries.
4. Mum and dad are often given different times to arrive/drop-off the children in order to prevent any unnecessary tension.
5. The child/children and parent are able to relax in a calm and relaxed atmosphere, if notes are needed staff writes observations of the parent-child interaction.
6. Observation notes are sent to both parents and social workers.
7. Observation notes are used in court to assist with helping a parent gain access to their child or stop it if necessary.
Jigsaw has two separate spaces:
1. The first space is set up as a flatlet with its own kitchen, dining space, bathroom and living area furnished with a playpen and plenty of toys.
2. The second space is a large, bright room especially suitable for older children. It has a table, chairs for craft-work, comfy sofas, board games, football table, TV, a fridge, microwave and kettle.
Click here to view our spaces.
What can Jigsaw be booked for?
Jigsaw can be booked for:
- Supervised/Supported Contact
- Escorted Contact
- Handover
- Room hire
An insight into Jigsaw Contact Centre:
“I didn’t think me and the father of my kids would ever be in a place to do handovers ourselves.
Thanks to Jigsaw and all of the support we’ve had, we’re now able to”
Mum
NACCC ACCREDITED Family Contact Service
We are an accredited member of the National Association of Child Contact Centres as a centre and provider of supervised contact. Parents rate our staff “fantastic”, “experienced”, “good relationship towards my family”. The service is also highly rated by professionals.
We also offer extended contact – up to a full working day – making use of the play, cooking, dining and bathing facilities available.
NACCC’s Award for Innovative Practice 2023
Highly Commended: Elvedina Letic (Jigsaw Coordinator)
Week Prices for this service:
The hourly fee varies depending on the day, length and nature of the contact. Jigsaw may be booked for a full day (8 hours), half-day (4 hours), or hourly Monday through to Sunday.
Parent prices
| AT JIGSAW | Room hire only | Supported contact | Supervised contact |
| Weekdays – Hourly | £25 | £50 | £65 |
| Weekdays – Half day (4hrs) | £85 | £180 | £240 |
| Weekdays – Full day (8hrs) | £170 | £360 | £480 |
| Weekends – Hourly | N/A | £55 | £70 |
| Weekends – Half day (4hrs) | N/A | £220 | £280 |
| Weekends – Full day (8hrs) | N/A | £440 | £560 |
Local Authority Prices
Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.
Opening hours of Jigsaw services:
- Monday-Friday: 09:00 – 18:00
- Saturday: 09:00 – 17:00
- Sunday: 09:00 – 17:00 every other week
To book or find out more:
- download a referral form below
- use our online enquiry form
- email admin@stmichaelsfellowship.org.uk
- call 020 8835 9570 and ask for a member of the Jigsaw team.
Week Prices for this service:
The hourly fee varies depending on the day, length and nature of the contact. Jigsaw may be booked for a full day (8 hours), half-day (4 hours), or hourly Monday through to Sunday.
Parent prices
Local Authority Prices
Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.
Opening hours of Jigsaw services:
- Monday-Friday: 09:00 – 18:00
- Saturday: 09:00 – 17:00
- Sunday: 09:00 – 17:00 every other week
To book or find out more:
- download a referral form below
- use our online enquiry form
- email admin@stmichaelsfellowship.org.uk
- call 020 8835 9570 and ask for a member of the Jigsaw team.
Services
Residential Assessment Centres
Supporting families to keep children safe, healthy and happy.
Securing Change
Supporting parents in the community after a residential assessment.
Outreach Young Parent Support
Supporting young mothers and fathers in South London.
Jigsaw Contact Centre
A child-friendly contact service.
Caring Dads
Caring Dads is a group intervention programme aiming to help fathers, of any age, improve their relationship with their children.
Room Hire
Our family-friendly multi-use spaces in the heart of Streatham.
x3 spaces: flatlet, large family room & meeting/training room.
Professionals
Professionals can refer parents into all our services.
Parents
Parents can sign-up themselves for our outreach young parents support or Caring Dads programmes.
Help us
Donate
To help us keep families together
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Professionals newsletter
Jobs, new services & updates
Stories
Sessional Work
Join our team of sessional staff. Support our work with families in and around South London.
Pay varying depending on experience and qualifications, ranging from £17.02-£20.12 per hour.
New CEO – Welcome Oretha
Introducing Oretha Wofford, our new CEO.
Sue’s Retirement Announcement
After 36 years as Director and 51 years at St Michael’s Fellowship, Sue Pettigrew is retiring at the end of March 2025. "It has been an honour to lead this organisation, and I want to express my gratitude for the support you’ve provided throughout the years. Working...