Jigsaw
Our Jigsaw contact centre is a warm, child-friendly space in Streatham, South London, designed to help separated children and parents build stronger, healthier relationships. We focus on making family time a positive experience for everyone, supporting both children and parents to feel safe, welcomed, and at ease.
Families use contact centres for many different reasons. Some separated parents come to spend time with their children when relationships are strained or contact has been arranged through the courts. Children in care may also visit to see their parents or other family members. Whatever the circumstances, Jigsaw offers a safe and supportive space to reconnect.
Main feedback reviews:
St Michael’s is “very quick to respond and help to solve any issues. Everyone is very friendly and the children enjoy the consistency of staff who know them well.”
Professional
Over 90% of children said they felt safe at Jigsaw
83% of children said they liked our staff
“I have excellent communication with them. I find them to be extremely caring people. They do an excellent job and often go the extra mile. I find the team extremely cooperative, professional, friendly and competent in what they do.”
Foster Carer
Who is it for?
This service is for children living apart from their parents. It is also used by grandparents and siblings to see children in foster care.
Why does this service exist?
This service helps reunite children and their parents in a safe way and helps them to build and maintain a strong bond. It also helps children keep in touch with other family members like grandparents and siblings.
Where and when does this service happen?
Jigsaw can be booked 7 days a week. We are in Streatham and also online. We also offer family time out in the community, visiting local cafes or parks if this is agreed.
“It will forever be the place we started to be father and son again.
Thank you to all of you for making us feel so comfortable in the centre”
Dad
How does it work
1. A family will be referred to St Michael’s Fellowship.
2. Parents and child/children will be invited to come along for a visit to the centre.
3. Children are able to play with our range of toys/books while the parent and staff can discuss any questions or queries.
4. Mum and dad are often given different times to arrive/drop-off the children in order to prevent any unnecessary tension.
5. The child/children and parent are able to relax in a calm and relaxed atmosphere, if notes are needed staff writes observations of the parent-child interaction.
6. Observation notes are sent to both parents and social workers.
7. Observation notes are used in court to assist with helping a parent gain access to their child or stop it if necessary.
Jigsaw has two separate spaces:
1. The first space is set up as a flatlet with its own kitchen, dining space, bathroom and living area furnished with a playpen and plenty of toys.
2. The second space is a large, bright room especially suitable for older children. It has a table, chairs for craft-work, comfy sofas, board games, football table, TV, a fridge, microwave and kettle.
Click here to view our spaces.
What can Jigsaw be booked for?
Jigsaw can be booked for:
- Supervised/Supported family time
- Handover
- Room hire
An insight into Jigsaw Contact Centre:
“I didn’t think me and the father of my kids would ever be in a place to do handovers ourselves.
Thanks to Jigsaw and all of the support we’ve had, we’re now able to”
Mum
NACCC ACCREDITED Family Contact Service
We are an accredited member of the National Association of Child Contact Centres as a centre and provider of supervised contact. Parents rate our staff “fantastic”, “experienced”, “good relationship towards my family”. The service is also highly rated by professionals.
We also offer extended contact – up to a full working day – making use of the play, cooking, dining and bathing facilities available.
NACCC’s Award for Innovative Practice 2023
Highly Commended: Elvedina Letic (Jigsaw Coordinator)
Week Prices for this service:
The hourly fee varies depending on the day, length and nature of the family time arranged. Jigsaw may be booked for a full day (8 hours), half-day (4 hours), or hourly Monday through to Sunday.
Discounts are available for families receiving benefits.
Parent prices
| AT JIGSAW | Room hire only | Supported contact | Supervised contact |
| Weekdays – Hourly | £25 | £50 | £65 |
| Weekdays – Half day (4hrs) | £85 | £180 | £240 |
| Weekdays – Full day (8hrs) | £170 | £360 | £480 |
| Weekends – Hourly | N/A | £55 | £70 |
| Weekends – Half day (4hrs) | N/A | £220 | £280 |
| Weekends – Full day (8hrs) | N/A | £440 | £560 |
Local Authority Prices
Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported family time, as well as Room hire only.
Opening hours of Jigsaw services:
- Monday-Friday: 09:00 – 18:00
- Saturday: 09:00 – 17:00
- Sunday: 09:00 – 17:00 every other week
To book or find out more:
- Download a referral form below
- Use our online enquiry form
- Email admin@stmichaelsfellowship.org.uk
- Call 020 8835 9570 and ask for a member of the Jigsaw team.
Week Prices for this service:
The hourly fee varies depending on the day, length and nature of the contact. Jigsaw may be booked for a full day (8 hours), half-day (4 hours), or hourly Monday through to Sunday.
Parent prices
Local Authority Prices
Please call 0208 835 9570 or email admin@stmichaelsfellowship.org.uk to enquire about availability and prices for Supervised and Supported contact as well as Room hire only.
Opening hours of Jigsaw services:
- Monday-Friday: 09:00 – 18:00
- Saturday: 09:00 – 17:00
- Sunday: 09:00 – 17:00 every other week
To book or find out more:
- download a referral form below
- use our online enquiry form
- email admin@stmichaelsfellowship.org.uk
- call 020 8835 9570 and ask for a member of the Jigsaw team.
Services
Residential Assessment Centres
Supporting families to keep children safe, healthy and happy.
Securing Change
Supporting parents in the community after a residential assessment.
Outreach Young Parent Support
Supporting young mothers and fathers in South London.
Jigsaw Contact Centre
A child-friendly contact service.
Caring Dads
Caring Dads is a group intervention programme aiming to help fathers, of any age, improve their relationship with their children.
Room Hire
Our family-friendly multi-use spaces in the heart of Streatham.
x3 spaces: flatlet, large family room & meeting/training room.
Professionals
Professionals can refer parents into all our services.
Parents
Parents can sign-up themselves for our Jigsaw Contact Centre, Outreach Service or our Caring Dads programme.
Help us
Donate
To help us keep families together
Supporters newsletter
Receive stories about our work & more
Professionals newsletter
Jobs, new services & updates
News
Meet Claire & Matthew: 16 years on
In 2009, Claire and Matthew arrived at Tessa Baring House (then Number 46) with their two young sons, Alfie (18 months) and Harry (3 months). Both had faced significant challenges, Claire had experienced domestic violence in her previous relationship, leading to her...
Meet Wayne: Caring Dads participant
When Wayne was referred to the Caring Dads programme, he was at crisis point. Struggling with drug and alcohol addiction, grieving the recent loss of his mother and facing the repercussions of domestic violence within the home. His two young children were placed in...
Meet Leanne: Our Youngest Mum
At 14 years old, Leanne* found out she was pregnant. “I felt blank. Probably in denial,” she said. While she wasn’t worried about what others would think, she felt sad for her unborn daughter, knowing the father didn’t want to be involved. “I started thinking about...